The Business Analyst 3 is responsible for detailed business process analysis, outlining problems, designing, configuring & deploying modern solutions across a number of IT projects to digitize & automate business processes including a modern Customer Service Center and several digital service initiatives for the City. They provide guidance to junior staff; coordinates a number of activities supporting the sustainment of applications; establishes performance metrics; identifies significant issues and oversees the development of solutions and/or workarounds; ensures vendors provide adequate services to support projects or systems. The incumbent interacts with Project Managers and cross-functional project teams performing a number of activities such as identifying all appropriate stakeholders regarding interfaces, ensures the delivery of required functionality; coordinates unit tests and module walkthroughs to assess the quality of the coding; leads user departments in adopting business process change; shares best practices, conducts gap and capabilities analyses, prepares and maintains a variety of reports and records including business processes, Standard Operating Procedures (SOPs), and business cases; performs research, information assembly, organization and facilitation of business workshops and related documentation.; acts as a liaison between client departments, project teams and vendors; establishes and maintains effective working relationships; assists in project management activities and the preparation of status reports; performs related work as required.

Qualifications includes completion of a University degree at the Bachelor’s level in Computer Science or a related discipline and considerable experience in systems analysis at the senior level, or, an equivalent combination of training and experience. Considerable knowledge of problem definition and analysis applicable to business processes and systems planning such as IT and business strategic roadmaps, administrative principles and practices, and of business processes used within common municipal systems such as Energov or Amanda (Permitting), Tempest (Property Tax), ESRI GIS and Infor (Public Works). The role requires considerable knowledge of IT components, process and developments such as implementing SaaS and COTS products in a hybrid of business and data driven digital service initiatives, of leading business process improvements using Lean Six Sigma or similar methodologies.

This is a temporary full time position until January 31, 2025.

Please apply online by February 26, 2024. 

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community. We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.