Job Description

We are looking forward to an IT Administrator to join our team.  We are a fun and agile tech company where you get to be a strong team member while enjoying our incredible culture with lunch and learns, weekly business updates, team bonding events, and genuine team members to collaborate with. You also get to work with really cool technology, VR!

Who You Are:

As an IT Administrator at AEQ, you will play a crucial role in supporting our fully remote workforce. You will be responsible for the technical support of our team members throughout their employment lifecycle- from onboarding new hires, maintaining and troubleshooting for current employees, to managing the offboarding process. Your goal will be to ensure the high availability and performance of our IT infrastructure, providing a seamless and secure computing environment for all AEQers.

What Your Responsibilities include:

• Deliver remote technical support and resolve IT issues for team members, encompassing setup, maintenance, and offboarding processes.
• Execute project tasks within designated timelines, providing comprehensive updates and documentation.
• Optimize the performance and availability of infrastructure, including network and server environments.
• Utilize and manage IT service management tools for ticketing, monitoring, and reporting.
• Conduct hardware set-ups, updates, and configurations, particularly for laptops and VR Oculus devices.
• Employ configuration management tools to track and control changes in the IT environment.
• Troubleshooting network issues and hardware malfunctions, ensuring minimal downtime.
• Administer and support cloud-based infrastructure services on platforms such as Azure and Google Cloud.
• Manage application updates and oversee the deployment of software patches.
• Address server/client vulnerabilities and perform regular OT patching to maintain security
• Monitor the network activity to identify and mitigate potential threats, including phishing and other fraudulent activities.
• Educate staff on security best practices and the recognition of phishing attempts.
• Document IT configurations, including system diagrams, IP address allocations, inventory lists, and procedural guidelines.
• Develop scripts and code to streamline and automate IT processes.
• Manage accounts and configurations for corporate tools like Google Suite, Slack, Jira, GetOutline, Hubspot, and Microsoft services, ensuring efficient and effective usage.

Qualifications and Experience:

• Proven experience as an IT administrator or similar role.
• Strong understanding of computer systems, networks, and cloud services.
• Experience with infrastructure monitoring and troubleshooting.
• Familiarity with system and network security challenges and resolutions.
• Knowledge of current best practices in IT administration and system security.
• Proficiency in scripting and automation.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate effectively with a remote team and educate non-technical users.
• Experience in managing a range of software tools and cloud platforms.

Education:

• A degree in Information Technology, Computer Science, or a related field is preferred.
• Relevant certifications (eg… CompTIA, Microsoft Certified IT Professional) are desirable.

Location

• This position will be 100% Remote but requires traveling ad-hoc to pick up and drop off equipment.
• Vancouver-based

Reporting Manager:

• Director of Technology works closely with the Director of Finance, Director of HR

Aequilibrium is a technology professional services organization voted multiple times among the Top 5 Best Companies in BC to work for, consistently ranked among the Top 5 Digital Agencies in Vancouver, and winner of multiple VancouverUX Awards for product design. We bring together product managers, designers, and developers dedicated to creating winning web, mobile and IoT solutions. Our team uses Agile methodologies and Lean Startup principles to deliver our clients’ projects faster and with less risk.

If you feel you’ll thrive in this environment and make a difference, you should definitely apply!

Some of Our Benefits:

• Flexibility, this is a contractor 40 hours a month at $35/hour so we are open to someone having another part-time or full-time job.
• Remote Work Culture

Learn more about our team:  aequilibrium.com/careers

Please note

At Aequilibrium, we seek candidates that add to our culture of valuing, respecting, supporting, and caring for each other. Diversity of thought and perspectives is critical to our success and all applicants are considered regardless of sexual orientation, gender identity, race, colour, age, disability, marital status, heritage, religious or political beliefs.

Aequilibrium is trusted with highly sensitive information. Upon joining our team, you may be asked to undergo security screenings including a criminal record check.

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Job Categories: IT Manager. Job Types: Contract. Salaries: Depends on Experience.

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